FAQ

Frequently asked questions

How do I place an order?


Depending on availability and shipping address, purchases may be made either directly through lalcementina.net. You can contact us at +39 02 94 65 762 or via email at comunicazione@laclementina.net. Please note we are available Monday-Friday from 9AM-7PM (CET).




Can I cancel or modify my order?


If you wish to cancel or modify your order, please send an email to comunicazione@laclementina.net com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.

If you have received your order and need to return it please refer to the return instructions included with your shipment. Once we receive your returned item, we will process a refund or an exchange as requested.




My order is not being accepted. Why?


Please be sure that the address you are entering in the "Billing" field is the address that is registered with your bank and the address where you receive your bank statement. If the system still doesn't accept your order, please contact your bank and then contact us at +39 02 94 65 762 and we will be glad to assist you.




Which La Clementina products are available for online purchase?


La Clementina products available for purchase online include jams, mustards, fruit juices, honey, teas and accessories. Products on our website are subject to availability.




How many units of each product may I purchase online?


You may purchase up to five items per style depending on the availability. For B2B inquiries please contact info@laclementina.net




What should I do if an item I want is unavailable?


For inquiries on items that are not available online, please contact us at +39 02 94 65 762, Monday-Friday from 9AM-7PM (CET) or via e-mail at info@laclementina.net




How do I know if a product is available and how long it will take to be delivered?


The website provides information on items’ availability directly on the product page and checkout. When you have selected the product needed, you can see different stock status.




Contact Us


For any inquiries related to products or online orders please contact us at +39 02 94 65 762 or via email at comunicazione@laclementina.net. Please note we are available Monday-Friday from 9AM-7PM (CET).





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